This policy explains what personal information Commercial Gas Pipework collects, how we use it, who we share it with, how we protect it, and the rights you have over it.
Who We Are
Commercial Gas Pipework is a commercial gas company working across the UK. We install, test, purge, certify and repair commercial and industrial gas systems. Our engineers are Gas Safe registered under number 568617.
We handle personal information carefully, from the first enquiry through to the records we keep after a job. This policy describes what that involves.
How to Contact Us
If you have a question about this policy or about the information we hold, contact us by telephone on 08000 855 077 or by email at [email protected].
Information We Collect
We collect the information we need to answer enquiries, quote for work and carry it out. Depending on how you deal with us, that may include personal details, contact details and payment details.
Personal Information
Personal information is anything that identifies you. For us that usually means your name and address, your telephone number and email address, and, where we invoice you, the details needed to take payment.
We collect it when you fill in a form on this website, telephone or email us, or ask us to carry out work. It is stored securely in line with data protection law.
- How we collect it: enquiries, quotes, site visits and invoices.
- Where we keep it: on secure systems with access limited to the people who need it.
- What we use it for: answering you, doing the work and meeting our legal obligations.
Non-Personal Information
Non-personal information cannot identify you. Our website uses cookies and similar tools to understand how it is used: which pages are visited, roughly where visitors are, and what devices they use. We use this to improve the site.
How We Use Your Information
We use your information to provide our commercial gas services, to improve this website and, if you agree, to keep you informed about what we do.
Providing Services
The main reason we collect information is to deal with your enquiry and carry out the work. Accurate records let us respond quickly, put urgent jobs first and keep a history of the work done on your premises, which is useful for future maintenance and certification.
Improving Our Website
We look at how visitors use our website so that we can make it clearer and faster. Performance cookies tell us which pages people read, how they move through the site and how quickly pages load.
Marketing and Communication
If you have asked to hear from us, we may send you information about our services. You can stop these messages at any time, and we respect how you prefer to be contacted.
Sharing Your Information
We do not sell your information. We share it only where it is needed to run the business, and only as far as the law allows.
Service Providers
We use outside companies for some services, such as processing payments, storing data and handling website enquiries. They receive only the information they need for that task, and they are bound by agreements that require them to protect it. We review our compliance with UK GDPR regularly.
- Payment processors: to take payment securely.
- Cloud storage: to keep records safe and backed up.
- Website form provider: to deliver enquiries sent from this site.
Legal Requirements
We may share information where the law requires it, for example with a regulator or a court. In every case we share only what is needed.
How We Protect Your Information
We use technical and organisational measures to protect your information from loss, misuse and unauthorised access.
Security Measures
- Access to records is restricted to the people who need it for their work.
- Systems that hold information are kept up to date with security patches.
- Access is reviewed so that we know who has seen what.
How Long We Keep It
We keep information only for as long as we need it for the purpose it was collected, or for as long as the law requires. Records of gas work, for example, may need to be kept for several years. We review what we hold and delete what is no longer needed.
Your Rights
You have rights over your personal information, including the right to see it, correct it, ask for it to be deleted and object to how it is used.
Seeing and Correcting Your Information
To see the information we hold about you, or to correct it, telephone us on 08000 855 077 or email [email protected]. We will deal with your request promptly and securely.
Opting Out of Marketing
You can opt out of marketing messages at any time by using the unsubscribe link in an email or by contacting us directly.
Complaints
If you are unhappy with how we have handled your information, tell us and we will try to put it right. You also have the right to complain to the Information Commissioner's Office.